Ways to pay your rates

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How to pay your rates 

You can pay your rates in a number of different ways whether it's online, in person or over the phone.

If you are experiencing extreme financial hardship please seek support through our COVID-19 rate assistance options below. 

COVID-19 rates support

If you're experiencing extreme financial hardship, you can apply for a payment plan, change a current payment arrangement or defer this quarter's instalment.

Please note, Council will not charge interest on any outstanding balances incurred between 1 June 2020 and 31 December 2020. 

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Payment arrangement 

If you would like to pay your rates through a payment arrangement via direct debit or a payment book, you can set this up online. Please note, this form is currently being updated and will be available shortly. 



Payment can be made by calling 13 18 16 and following the prompts.

In person 

Due to COVID-19, all face-to-face Customer Service Centres are closed, until further notice. Visit your nearest Australia Post Office to make a payment in person.


Mail your cheque or money order made out to the Hume City Council together with the bottom portion of your rates notice to PO BOX 119, Dallas 3047. 

*This information is correct at the time of publication. Hume City Council reserves right to update and amend information as required. 

Updated : 9:12 AM, 24 April 2020

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