Emergency Management

Protect yourself this pollen season – managing asthma and allergies matters


Grass pollen season brings an increase in asthma and hay fever. It also brings the chance of thunderstorm asthma. For people with asthma or hay fever, especially those who experience wheezing or coughing with their hay fever, thunderstorm asthma can be sudden, serious and even life threatening. That’s why it’s important for people with asthma or hay fever to know about thunderstorm asthma and what they can do to help protect themselves during grass pollen season.

Epidemic thunderstorm asthma is where a large number of people develop asthma symptoms over a short period of time, thought to be triggered by a unique combination of high pollen levels and a certain type of thunderstorm. Grass pollen grains get swept up in the wind and carried for long distances, some can burst open and release tiny particles that are concentrated in the wind gusts that come just before a thunderstorm. These particles are small enough to be breathed deep into the lungs and can trigger asthma symptoms, making it difficult to breathe.

As grass pollen season approaches, here are some things you can do to prepare for pollen season:

  • If you’ve ever had asthma – talk to your doctor about what you can do to help protect yourself from the risk of thunderstorm asthma this pollen season. Remember taking an asthma preventer properly and regularly is key to preventing asthma, including thunderstorm asthma.
  • If you have hay fever – see your pharmacist or doctor for a hay fever treatment plan and check if you should have an asthma reliever puffer – which is available from a pharmacy without a prescription.
  • If you have hay fever, and especially if you experience wheezing and coughing with your hay fever, it is important to make sure you don’t also have asthma. Speak to your doctor today about whether or not you might have asthma.  
  • It’s important for everyone in the community to know the four steps of asthma first aid so they know what to do if they or someone is having an asthma attack.
  • And finally, where possible avoid being outside during thunderstorms from October through December – especially in the wind gusts that come before the storm. Go inside and close your doors and windows. If you have your air conditioning on, turn it onto recirculate.

For more information about thunderstorm asthma and how to protect yourself, visit www.betterhealth.vic.gov.au

Municipal Emergency Management Plan

An emergency in Victoria is defined through the Emergency Management Act 1986 and 2013 (The Act) to mean an emergency due to the actual or imminent occurrence of an event which in any way endangers or threatens to endanger the safety or health or any person in Victoria or which destroys or damages, or threatens to destroy or damage, any property in Victoria or endanger or threatens to endangers the environment or an element of the environment in Victoria.

Each Local Municipality plays a major role in the emergency management sector. One of the requirements and under The Act each council must form a Municipality Emergency Management Planning Committee (MEMPC) consisting of emergency service agencies involved in the preparedness, prevention, response, relief and the recovery from an emergency incident.

Below is the Municipal Emergency Management Plan for the municipality of Hume, developed and endorsed by the MEMPC.

The Plan is a legislated overarching document which facilitates planning for emergencies within the municipality of Hume and assistance to neighbouring municipalities within the North West Metropolitan Region. The Plan documents local emergency management arrangements to reduce the level of risk to the community of emergencies occurring, reduce the adverse effects of emergency events, and improve community resilience and perception of safety across the municipality. The Plan is owned by all member agencies of the MEMPC

Link to: Hume City Council Municipal Emergency Management Plan 2020 - 2023.pdf

Emergency Services

Ambulance, Fire, Police  000
State Emergency Service (SES) 132 500
Lifeline (24 hours) 131 114
Maternal and Child Health Advice Line 13 2229
Poisons Information Centre 131 126
Crime Stoppers & Hoon Hotline 1800 333 000
Victorian Bushfire Information Line 1800 240 667

Emergency information in other languages

Fire Prevention & Management

Link to: Hume City Council Municipal Fire Management Plan 2017-2020.pdf
Link to: Bush_and_Fire_Risk_Management_Register_2013.xls

Municipal Neighbourhood Safer Places (Places of Last Resort) Plan (MNSPP)

The Victorian Government has introduced the Emergency Services Legislation Amendment Act 2009 (Vic) ('ESLA Act') which amends the Country Fire Authority Act 1958 (Vic) ('CFA Act') and the Emergency Management Act 1986 (Vic) ('EM Act').

The effect of these amendments is to require the Country Fire Authority ('CFA') to certify NSPs against the CFA's Fire Rating Criteria, and Victoria's Councils to identify, designate, establish and maintain suitable places as NSPs in their municipal districts.

NSPs are not community fire refuges or emergency relief centres. NSPs are places of last resort during the passage of a bushfire, and are intended to be used by persons whose primary bushfire plans have failed.

NSPs are places of relative safety only. They do not guarantee the survival of those who assemble there. Furthermore, there may be serious risks to safety encountered in travelling, and seeking access, to NSPs during bushfire events.

In accordance with the legislative requirements, Council adopted a Municipal Neighbourhood Safer Places Plan (Places of Last Resort) (MNSPP) on 30 August 2010, Link to Municipal Neighbourhood Safer Places Plan (Places of Last Resort) (MNSPP).pdf and accepted the recommendation that no locations in the municipality are suitable to be designated as Neighbourhood Safer Places.

After Hours contact

To contact Council After Hours, call our Emergency Service on 9205 2200.

We provide the following After Hours services:

  • Blocked roads and drains e.g. storms / road damage / accidents / equipment required
  • Animal Management Service eg. containing stray animals / injured & wandering livestock / dog attacks
  • Local Laws - burning off
  • Health eg. food poisoning outbreak from retail outlet or private function
  • Council Buildings eg. damage from storms / fire / vandalism / break-ins
  • Trees eg. Storms

When you call our After Hours Service, a decision is made whether the request requires urgent attention or can wait until the next working day ( this is based on a pre-determined criteria supplied by Council). However, it should be noted that where doubt arises the request will be relayed as soon as practicable through to the relevant service Duty Officer.

Council greatly appreciate your patience at times of strong wind or heavy rain, as we get many requests for assistance.

Other Organisations & Emergency Numbers
(note: updated contacts for Snake Catchers on Private Property)

Request Type
Organisation to
Lost Dogs & Cats Lost Dogs Home
2 Gracie Street
North Melbourne
9329 2755
Accommodation St Kilda Crisis Centre
29 Grey Street
St Kilda
9525 4100
(24 hours)
Barking Dogs Hume City Council 9205 2200 During business
hours only
Bees & Wasps
(on Private Property)
Look under 'Apiarist' or
'Pest Controller' in the
Yellow Pages
If on Council Land
contact 9205 2200 during business hours Note: council do not go out to swarming bees / wasps


Search for a snake handler on the internet or refer to the Yellow Pages.

Call out fees will be applicable.

Head Lice Contact your Chemist Council no longer
provide treatment
for this condition
Injured or Stray
Wildlife Victoria 1300 094535
Koalas Wildlife Victoria 1300 094535
Noise Complaints Victoria Police or
Council Offices
9205 2200 During business
hours only for
Council contact
Illegal Parking Victoria Police or
Council Offices
9205 2200 During business
hours only for
Council contact
Power or Street
Light Failure
(formerly Alinta)
131 626
24 Hours
Gas Faults in
Northern Suburbs
AGL 132 692
Tip Operating Hours - Sunbury 515 Riddell Road

Monday to Sunday
8am to 4pm*
9744 2974 *Closed on
Christmas Day,
New Years Day,
Anzac Day and
Good Friday and Total Fire Ban Days
Tip Operating Hours & Resource Recovery
Centre - Campbellfield
Bolinda Road

Open 7 days
8am - 4pm*
9359 3813 *Closed on
Christmas Day,
New Years Day,
Anzac Day and
Good Friday and Total Fire Ban Days
(Burst Mains, Sewerage or
Fire Hydrants)
Yarra Valley Water

(All areas in Hume
except Sunbury, Bulla and Tullamarine)
132 762
Western Water

(Sunbury and Bulla


1300 650 425
(24 hours)

24 Hours
City West Water
(Faults and Emergencies)
132 642
(24 hours)
24 Hours


Victoria welcomes GoodSAM, the lifesaving smartphone app 

Victoria's roll-out of the lifesaving GoodSAM is underway, with off-duty firefighters, surf lifesavers and health professionals, like doctors and nurses joining Ambulance Victoria paramedics as trusted responderts.

The innovative app connects cardiac arrests in the community with first aid trained first responders nearby following a Triple Zero (000) call, asking them to provide lifesaving support while emergency services are on the way. It also provides the location of the closest defibrillators.  

Find out more about the statewide launch of GoodSAM and patient stories at ambulance.vic.gov.au/goodsam  

Adopt a fire hydrant 

Help your local firefighters and 'adopt a hydrant'. In the event of a house fire it is essential that firefighters have quick and easy access to water from the nearest fire hydrant.

You can help by clearing soil grass and shrubs from around the hydrant, keeping vehicles clear of the hydrant and reporting any visible faults, damage or missing markers to Western WaterYarra Valley Water or City West Water

Updated : 3:17 PM, 3 June 2020

Related Links

What's Near Me?