Contact Us

Our Customer Service Centres are now open,

Monday to Friday
9.00am - 4.00pm

1079 Pascoe Vale Road, Broadmeadows

75-95 Central Park Avenue, Craigieburn 

44 Macedon Street, Sunbury 

Only a limited number of people can enter at one time. Wait times could be expected. 

Customers can still contact Council by phone or email for any service-related enquiries. Due to the high number of enquiries coming through to our Customer Service team, we may take a little longer to respond than usual. Thank you for your patience and understanding.


By phone

+613 9205 2200

Urgent calls outside of business hours will be directed to our Out of Hours Customer Service Team.

By email

By fax

+613 9309 0109

By mail

PO Box 119, Dallas, Victoria, 3047

Hume City Council App

Download the Hume City Council App and report issues, make payments or find out latest news on your smartphone or tablet.  

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Social Media

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Hume City Council
Discover Hume

Hume City Council
Hume Advocates
Hume Events 
Hume Emergency Information
Hume Libraries and Learning
Craigieburn Anzac Park
Splash Aqua Park and Leisure Centre
Broadmeadows Aquatic and Leisure Centre
Craigieburn Sports Stadium
Sunbury Aquatic and Leisure Centre
Sprint Athletics Centre
Sunbury Visitor Information Centre
Youth Services
Craigieburn Dog Park


Translating Interpreting Service

TIS (Translating Interpreting Service) - 131 450
TTY Phone (Teletypewriter) : 1800 555 677
National Relay Service - NRS 133 677
HumeLink - Council's multilingual telephone information service.

Emergency Contacts

Police, Fire or Ambulance: 000 (triple zero)
SES - flood or storm: 132 500
Maternal and Child Health Advice Line: 13 2229

Transport Access Guides

Our Customer Service Centres can be accessed by walking, cycling and public transport. These guides provide you with all the information you need to get around and about, quickly, safely and conveniently.

Download Transport Access Guides:
Broadmeadows Customer Service Centre.pdf
Craigieburn Customer Service Centre.pdf
Sunbury Customer Service Centre.pdf

Victorian Human Rights and Equal Opportunity Commission
Community Reporting Tool

Hume is a city of great diversity and a leading example of how people can work together to celebrate what makes them different, and foster a sense of belonging for all. 

Council is committed to the value of social justice and seeks to advance a fair and just society, and to promote respect for all citizens.

If you, or someone you know, has experienced discrimination, we encourage you to report it to the Victorian Human Rights and Equal Opportunity Commission.

We understand that a formal process of making a complaint can be unsettling and intimidating for some, so we have partnered with the Commission to make it easier to report discrimination when it happens to you. 

The Community Reporting Tool is a simple form where you can make a short, direct and confidential report about discrimination, racism, hate-speech and religious vilification. You'll be asked four questions with the option of being contacted by the Commission if you wish. 

Even if you're not sure if what has happened to you is discrimination - making a report to the commission can help.

Updated : 5:32 PM, 18 June 2020

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